Support and Partner Services

EMS’ support services are built around our core value of listening.
As a company, we’re committed to a partner-first approach to building success stories.

Responsive Support Focused on Your Success

We pride ourselves on having strong relationships with our customers by sharing a commitment to their long-term success. Whether it’s through our continuing education and training programs, providing opportunities to connect and collaborate with other EMS solutions partners, or our dedication to world class support services, our focus is on helping you achieve your program’s goals.

Customer Support

Phone access and the Zendesk customer portal facilitates direct communication with your dedicated support team.

Peer Collaboration

EMS’ Annual User Summit fosters networking and information sharing among peers.

Digital Safety Net

Protection from drive failure and site-wide loss of information through cloud backups.

Customer Success

Your assigned customer support manager will assist with onboarding, virtual, and in-person education and training needs.

EMS Annual User Summit

Held each year at a different host simulation center, this exclusive event for EMS customers offers an opportunity to network with others performing the same important tasks as you do for your learners. Participate in two full days of workshops, sessions, and hands-on learning provided by colleagues, content experts, guest speakers, and EMS staff.

The Summit also provides an opportunity for customers to collaborate and influence future EMS simulation product development. Plan to be a presenter and share your story while you’re there!

2023 Summit Attendee Feedback:

"I have a lot of questions and excitement around using VR in sim. I’m very glad we had a helpful talk on the subject!"

"Thank you to everyone for this experience. It was great to be back together. Thank you to the EMS team, you go above and beyond and it’s awesome to get together and explore connections."

Our Support Offerings

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Connect With Us to Identify Which Service Plan Would Suit You Best:

We recognize that different programs require different levels of support. That’s why we offer multiple service levels to accommodate a wide array of business types and sizes. We work with each partner individually to determine the appropriate level of customer support they need to enhance their program.




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