Customer Support
Backed by a team of specialists, EMS TotalCAREiQ™ service package focuses on delivering exceptional support, advanced training, best practices, and access to exclusive content.
The EMS TotalCAREiQ Team is on call to keep your clinical simulation management platform running at peak capacity with fast and effective responses to your reported concerns and questions. We pride ourselves on having a strong relationship with our customers and are committed to your long-term success. Count on the team to:
- Perform remote diagnostics and issue resolution
- Provide phone, email, and web-based assistance
- Schedule and conduct key software updates
What is it like to work with the EMS TotalCAREiQ team?
EMS TotalCAREiQ Customer Support Portal
- Review open tickets
- Search a knowledgebase of solutions
- View announcements regarding updates and release notes
- Share feature requests and suggestions
EMS TotalCAREiQ Cloud Backup
SIMULATIONiQ Cloud Backup is the digital safety net your simulation center needs. Not only does it ensure that your videos, daily SQL database backup, and all clinical simulation management files on your IIS Server are protected from server or drive failure, but it also keeps your files safe from site-wide loss and natural disasters.
And the best part: there’s no hardware to install or maintain, no wires to connect, and no tapes to deal with. You don’t need any technical knowledge – SIMULATIONiQ Cloud Backup works quietly in the background and allows you to restore them at any time with one click.
