Support and Partner Services

EMS’ support services are built around our core value of listening.
As a company, we’re committed to a partner-first approach to building success stories.

Responsive Support Focused on Your Success

We pride ourselves on having strong relationships with our customers by sharing a commitment to their long-term success. Whether it’s through our continuing education and training programs, providing opportunities to connect and collaborate with other EMS solutions partners, or our dedication to world class support services, our focus is on helping you achieve your program’s goals.

Customer Support

Phone access and the Zendesk customer portal facilitates direct communication with your dedicated support team.

Peer Collaboration

EMS’ Annual User Summit fosters networking and information sharing among peers.

Digital Safety Net

Protection from drive failure and site-wide loss of information through cloud backups.

Customer Success

Your assigned customer support manager will assist with onboarding, virtual, and in-person education and training needs.

EMS Annual User Summit

Held each year at a different host simulation center, this exclusive event for EMS customers offers an opportunity to network with others performing the same important tasks as you do for your learners. Participate in two full days of workshops, sessions, and hands-on learning provided by colleagues, content experts, guest speakers, and EMS staff.

The Summit also provides an opportunity for customers to collaborate and influence future EMS simulation product development. Plan to be a presenter and share your story while you’re there!

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2024 Summit Attendee Feedback:

"There are lot of grey areas around multi-site deployment of sims and related logistics. I’m very glad to have quite a few takeaways from the insightful discussions on this topic"

"Thank you to everyone for this experience. It was great to be back together. Thank you to the EMS team, you go above and beyond and it’s awesome to get together and explore connections."

Our Support Offerings

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Backed by an experienced team of support specialists, EMS TotalCAREiQ™ focuses on delivering fast results that help you sustain high performance standards over the long term through exceptional support and advanced training.

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EDUCATION SERVICES

The EMS Education Services team offers best-in-class learner experiences through practical and interactive on-site training sessions, monthly webinars for continuing education, and annual opportunities to collaborate and learn from other EMS partners.

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Customer Testimonials

“EMS has done a fantastic job of support. I have never contacted anybody in EMS and not had them get back to me with an answer on something. And it's also good knowing they're there, because when we onboard somebody else in like my position, we have the confidence to tell that when they struggle call up EMS support line. "
Keith Cherek, CHSOSSenior IT Analyst
Texas Tech University Health Sciences Center
"Working with EMS is almost like working with a family. I've talked to everybody on the support team and I know them on a first name basis. Everybody on the team is willing to help out at a moment's notice and willing to adjust to new and changing environments. "
Tim Russom, BSSimulation Program Manager
Rocky Vista University, Montana
"The reliable support and excellent customer service from EMS foster a positive user experience, building trust and long-term collaboration."
Greg Fortaleza, PMPSimulation Technology Specialist
Samuel Merritt University
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Connect With Us to Identify Which Service Plan Would Suit You Best:

We recognize that different programs require different levels of support. That’s why we offer multiple service levels to accommodate a wide array of business types and sizes. We work with each partner individually to determine the appropriate level of customer support they need to enhance their program.

Silver

Gold

Platinum

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