Support and Partner Services
EMS’ support services are built around our core value of listening.
As a company, we’re committed to a partner-first approach to building success stories.
Responsive Support Focused on Your Success
We pride ourselves on having strong relationships with our customers by sharing a commitment to their long-term success. Whether it’s through our continuing education and training programs, providing opportunities to connect and collaborate with other EMS solutions partners, or our dedication to world class support services, our focus is on helping you achieve your program’s goals.
Customer Support
Phone access and the Zendesk customer portal facilitates direct communication with your dedicated support team.
Peer Collaboration
EMS’ Annual User Summit fosters networking and information sharing among peers.
Digital Safety Net
Protection from drive failure and site-wide loss of information through cloud backups.
Customer Success
Your assigned customer support manager will assist with onboarding, virtual, and in-person education and training needs.
EMS Annual User Summit
Education Management Solutions is excited to announce the 2025 EMS User Summit, to be held this July at Rocky Vista University, Colorado Campus! Now in its 18th year, this exclusive, annual event for EMS customers offers unique networking opportunities with peers involved in enhancing learner outcomes through effective simulation training. Attendees benefit from two full days of workshops, sessions, and hands-on learning experiences led by colleagues, content experts, guest speakers, and EMS staff.
The summit is one of the most important annual events to EMS, allowing us to spend time supporting and learning from our customers, and serves as a platform for customers to collaborate and contribute to future EMS simulation product development. Make your plans today to join EMS in Colorado!
2024 Summit Attendee Feedback:
“I gained new knowledge on how to set up a mentor program and further develop it. I gained knowledge on how to develop a simulation manual for different simulations we do in my center. I also learned further debriefing skills.”
“New ways of creating and using moulage. The demo and information on the Training in Motion mobile recording unit, which is going on our wish list for the 2026 budget!”
Our Support Offerings
Customer Testimonials
Connect With Us to Identify Which Service Plan Would Suit You Best:
We recognize that different programs require different levels of support. That’s why we offer multiple service levels to accommodate a wide array of business types and sizes. We work with each partner individually to determine the appropriate level of customer support they need to enhance their program.